Ravi JainView posts

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Technijian was founded in November of 2000 by Ravi Jain with the goal of providing technology support for small to midsize companies. As the company grew in size, it also expanded its services to address the growing needs of its loyal client base. From its humble beginnings as a one-man-IT-shop, Technijian now employs teams of support staff and engineers in domestic and international offices. Technijian’s US-based office provides the primary line of communication for customers, ensuring each customer enjoys the personalized service for which Technijian has become known.

Articles by Ravi Jain

It modernization roadmap india for Indian business leaders

IT Modernization Roadmap for Indian Businesses

A practical guide to sequencing infrastructure, applications, identity, data, resilience, and operating-model improvements around business priorities. Learn how Indian business and technology leaders can define ownership, requirements, controls, evidence, and measurable outcomes before implementation. ... Read More
Helpdesk performance metrics india for Indian business leaders

Helpdesk Performance Metrics for Indian SMEs

A practical guide to measuring service quality through restoration, first-contact resolution, backlog health, user experience, repeat incidents, and prevention. Learn how Indian business and technology leaders can define ownership, requirements, controls, evidence, and measurable outcomes before implementation. ... Read More